Samsera Pty Ltd T/A Deejo (Australia)
Throughout the site, the terms “we”, “us” and “our” refer to Samsera Pty Ltd T/A Deejo (Australia).
DELIVERY TERMS
We use Australia Post Express Post service to send our products to you. In general, shipments are in transit for 3 – 5 business days depending on your postal location.
DISPATCH TIME
Orders are usually dispatched within 2 business days of payment of your order.
Our warehouse operates on Monday – Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
DELIVERY TIME
If delivery time has exceeded the forecasted time, please email us at sales@deejo.com.au so that we can investigate.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us at sales@deejo.com.au
RETURNS
To be eligible for a return, customers must email us at sales@deejo.com.au and lodge a request to return items within 7 days of receiving the goods. Your email contact must have your contact details, address, receipt or proof of purchase, and reason for return.
Your items must be, unused and in the same condition that you received them. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable.
When shipping your item, use a trackable shipping service with a signature on delivery. We don’t guarantee that we have received your returned items unless signed by us.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.
If you haven’t received a refund within 7 business days, first check your bank account and your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at sales@deejo.com.au
WARRANTY CLAIM
Deejo products are guaranteed against manufacturing faults for a period of 24 months. If a product is deemed to be faulty by us, we will either repair or replace the item.
Please contact sales@deejo.com.au for further instructions on how to lodge your warranty claim and return your items. Customers will need to return all items for warranty claim to Samsera Pty Ltd for inspection.
For further warranty information, please visit deejo.com.au/terms-conditions/faq and read section – #20 Service, Maintenance & Warranty.
CUSTOMER SERVICE
For all customer service enquiries, please email us at sales@deejo.com.au
